Returns & Exchanges

At Jenpharm, we want you to be completely satisfied with your skincare journey. If a product doesn't meet your expectations, our hassle-free return policy allows for exchanges or refunds within 15 days of purchase.

1

Initiate a Request

Contact our customer support team via email or WhatsApp with your order number and clear photos of the product you wish to return.

2

Quality Inspection

Once your request is received, our dermatological specialists will review the product condition to ensure it meets our hygiene and safety standards.

3

Product Pickup

After approval, we will arrange a convenient pickup from your doorstep through our trusted courier partners at no additional cost to you.

4

Refund or Exchange

Upon receiving the item back at our warehouse, we will process your full refund to the original payment method or dispatch your replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing