Frequently Asked Questions

Everything you need to know about your skincare journey with Jenpharm.

What is the expected delivery time for my order?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.

Are Jenpharm products suitable for sensitive skin?

Yes, our products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

What is your return and exchange policy?

We accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging. Please contact our support team to initiate a return request.

Which payment methods do you accept?

We accept all major credit and debit cards, as well as Cash on Delivery (COD) for eligible locations to ensure a convenient shopping experience.

How should I store my skincare products?

To maintain the potency of active ingredients, store your products in a cool, dry place away from direct sunlight and ensure the caps are tightly closed after every use.

Do you offer consultations for choosing the right product?

Absolutely! You can reach out to our skincare experts through our website chat or social media channels for a personalized recommendation based on your skin type.